Terms of service

Welcome to Urban Treads. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree, please do not use our website or services.

1. About Urban Treads

Urban Treads is supplies hardwood staircases, stair components, and timber materials for residential and commercial applications across Australia.

2. Acceptance of Terms

By browsing, ordering, or using our website, you acknowledge that you have read, understood, and agree to these Terms, along with our Privacy Policy and Return & Refund Policy.

3. Use of Website

You agree to use this website for lawful purposes only and must not:

  • Violate any applicable laws or regulations

  • Interfere with website security or functionality

  • Upload malicious code or harmful material

  • Misrepresent your identity or provide false information

We reserve the right to suspend or terminate access for misuse.

4. Products & Services

  • All product descriptions, specifications, images, and pricing are provided in good faith

  • Timber products may vary naturally in colour, grain, knots, and texture

  • Product images are indicative only and may differ from supplied goods

  • Availability is subject to stock levels and production capacity

5. Custom & Made-to-Order Products

Many Urban Treads products are custom-manufactured.

By placing an order, you acknowledge:

  • Custom orders cannot be cancelled or refunded once production has commenced

  • Final dimensions and specifications must be confirmed prior to manufacture

  • Variations in timber are not defects

6. Pricing & Payments

  • All prices are listed in Australian Dollars (AUD) unless stated otherwise

  • Prices may change without prior notice

  • Full or partial payment may be required before order processing

  • We reserve the right to cancel orders due to pricing errors

7. Orders & Acceptance

  • Orders are subject to acceptance and confirmation by Urban Treads

  • We may refuse or cancel an order at our discretion

  • Confirmation emails do not constitute final acceptance until processing begins

8. Delivery & Risk

  • Delivery times are estimates only and may vary

  • Risk of loss or damage passes to the customer upon delivery

  • Customers must inspect goods immediately upon receipt

  • Urban Treads is not responsible for delays caused by third-party couriers or events beyond our control

9. Installation & Use

  • Installation must be carried out by qualified tradespeople

  • Urban Treads is not responsible for installation errors

  • Products must be installed and maintained in accordance with industry standards

  • Any product modified or installed incorrectly will void warranties

10. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy and Australian Consumer Law.

11. Warranties & Disclaimers

To the fullest extent permitted by law:

  • We exclude all warranties except those required under Australian Consumer Law

  • We do not guarantee uninterrupted or error-free website access

  • Timber movement due to humidity, temperature, or environment is not a defect

12. Limitation of Liability

To the maximum extent permitted by law, Urban Treads is not liable for:

  • Indirect or consequential losses

  • Loss of profits, business, or opportunity

  • Installation or third-party workmanship issues

Our total liability is limited to the amount paid for the goods supplied.

13. Intellectual Property

All content on this website, including text, images, logos, designs, and materials, is the property of Urban Treads and may not be reproduced without written permission.

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or practices of those websites.

15. Privacy

Your use of our website is subject to our Privacy Policy, which explains how we collect and use personal information.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of its courts.

17. Changes to Terms

Urban Treads reserves the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

18. Contact Us

For questions regarding these Terms, please contact:

Urban Treads

Email: info@urbantreads.com.au

Address: 16 Elonera Road, Noble Park. Vic. 3174, Australia