Privacy policy

Last updated: January 13, 2026

Urban Treads is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information from you when you:

  • Visit or interact with our website
  • Submit enquiries, orders, or contact forms
  • Sign up for newsletters or promotions
  • Contact customer support

A. Personal Identifiers

  • Name
  • Email address
  • Phone number
  • Postal address

B. Transaction Information

  • Order details
  • Billing and shipping information

C. Technical & Usage Data

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Date and time of visits
  • Website interaction information
2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you: When you fill out forms, subscribe, place orders, or contact us.

  • Automatically: Via cookies, web beacons, and similar tracking technologies when you browse our site.

  • Third-party services: Including analytics tools and advertising partners.

3. Use of Your Information

We use your information for purposes including:

  • Processing and fulfilling orders

  • Responding to inquiries and customer support

  • Sending updates, marketing materials, offers, and newsletters

  • Improving our website, products, and services

  • Analytics and research

  • Complying with legal obligations

4. Sharing Your Information

We may share personal information:

  • With service providers: For payment processing, shipping, analytics, and marketing

  • To comply with laws: If required by law, legal process, or government request

  • Business transfers: In connection with a merger, acquisition, or sale of assets

  • With your consent: Where you agree to share your information

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize returning visitors

  • Improve website performance

  • Personalize user experience

  • Measure the effectiveness of our services

You can manage cookie preferences within your browser settings.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

7. Data Security

We implement reasonable administrative and technical measures to protect your information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

9. Your Rights

Depending on your location and applicable laws, you may have rights including:

  • Access to your personal data

  • Correction or update of your information

  • Deletion of your personal data

  • Restriction of processing

  • Opting out of marketing communications

To exercise your rights, please contact us.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Email: info@urbantreads.com.au

Address: 16 Elonera Road, Noble Park. Vic. 3174, Australia